Delivery and Shipment
Tektōn Furniture orders are delivered all over Egypt to our customers from Sunday to Thursday between 10 am to 6 pm. After successfully placing your order, our customer service will conduct a verification process by call/text, then you can expect to receive your order within 30 to 60 business days.
Shipment Fees
Our shipment fees vary from a province to another, therefore please check the shipping fees before confirming your orders.
Holiday Orders
Orders placed during the weekend or official holidays will be processed on the following business day.
Order Cancelation
Please contact our customer service as soon as possible to cancel or make any changes to your order.
Thank you for shopping at www.tekton-house.com. We hope you enjoy your shopping experience.
Return and Exchange Policy
General Conditions
At Tektōn, we are committed to deliver you the very best of shopping experience. In case we sent you the wrong product, or the product is defective, Tektōn will be happy to accept returns free of charge, provided that:
- Products are returned in the original packaging
- Package was never opened, i.e. is sealed (*),
- The product shows no sign of usage (*),
- The stamped invoice is attached,
Refund and Cancelation Policy
- Refunds will be done only through the Original Mode of Payment.
- 5% handling fee applies on canceled orders made through a credit card.
If your product matches the conditions above, please call our customer service they will walk you through the process of shipping the product back to us through Tektōn truck.
Please be informed: products that have been returned without calling our customer service will be shipped back to the customer.
Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you.
After approval by our After Sales department, you will be able to proceed to:
- Exchange your order with another product sold on Tektōn, or
- Get a refund, in the form of Tektōn Voucher or bank transfer
- What if I changed my mind?
Please call our Customer Service.
In any case, the return request must be executed within 14 days after delivery. Tektōn would be happy to refund 75% of the total amount.
- What if my product is faulty (defective)?
Please call our Customer Service.
We will examine the case to verify the defectiveness and get back to you as soon as possible.
In any case, the return request must be executed within 14 days after delivery.
- What if I was sent the wrong item?
This is our mistake and we apologize. Please call our Customer Service; we will guide you through the return process (conditions above apply).
Contact Us
If you have any questions about this Privacy or Return Policy, the practices of this site, or your dealings with this site, please contact us at +201211022464 or
contact@tekton-house.com